Return & Exchange Policy

We do not accept returns or offer refunds on jewelry items due to hygiene and safety reasons.

We only provide an exchange if the product has a manufacturing defect.

To request an exchange:

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  Contact us on WhatsApp within 24–48 hours of receiving your order.
  
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  Share your order number and clear photos/videos of the defect.
  
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  Our team will verify the issue and guide you through the exchange process.
  

Please note:

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  The item must be unused and in original packaging.
  
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  Exchanges are not accepted for damage caused after use, regular wear, or tarnishing.
  
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  Exchange approval is subject to inspection.
  

Shipping Policy

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  UAE delivery fee: AED 20
  
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  Delivery timeline: 2–3 working days
  
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  You will receive a confirmation message once your order has been shipped.
  

Customer Support

For all order-related inquiries or exchange requests, please reach out to us on WhatsApp.

Our support team is available to assist you.